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Water: Consumer Confidence Report Rule

Compliance Help/Tools for Systems

Compliance Help

Drinking water system owners and operators can use the materials below to assist them in complying with requirements of the Consumer Confidence Report (CCR) Rule. Primacy agencies (the entities that regulate drinking water systems) can also find information to assist in CCR Rule compliance.

For Community Water System Owners and Operators

For Primacy Agencies

Tools for Systems

This section provides resources for community water system owners and operators to assist them in complying with the requirements of the Consumer Confidence Report (CCR) Rule.


The EPA has designed this tool to help community water systems quickly create their consumer confidence reports. It takes users through all the sections of a CCR, converts lab results into "CCR units" and allows users to insert and edit EPA's recommended text.

CCRiWriter is a web based application that requires internet access to use.

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Information To Help Water Systems with Their CCRs

Communication Tips

Public Service Announcements - Posters and Radio Ads

The EPA released a series of radio and print ads that water suppliers and others may use to encourage consumers to take advantage of consumer confidence reports and other information about their drinking water.

The ads are available as print ads in a number of sizes and shapes, as 16" x 20" posters, or as 30 second radio ads.


Example of a Print AD

For Print

Now It Comes With a List of Ingredients

Drinking Water. Pour Over the Facts

En Español - Ahora viene con una lista de ingredientes

Radio Ads for Drinking Water Pubic Service Announcements

To hear a Real Audio version of the radio ads, select an ad below.
(help with real audio) Exit EPA Disclaimer

En Español

You can also read the scripts for the radio public service announcements.

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Drinking Water Customer Satisfaction Survey Analysis and Results

EPA commissioned the Gallup Organization to conduct a nationwide telephone survey of 1,000 households in 2002 to assess the following information:

  1. General knowledge about drinking water;
  2. Water use behavior, such as use of bottled water and sources;
  3. Public confidence with information sources; and
  4. Value consumers place on EPA's "right-to-know" efforts, such as consumer confidence reports and source water assessments.

A previous survey sponsored by the National Environmental Education and Training Foundation (NEETF) and conducted by Roper Starch Worldwide was released in 1998. This survey looked at consumer awareness of environmental issues. The Roper Survey provided EPA a benchmark for understanding the public’s awareness and interest in drinking water issues.

Concurrently, the EPA contracted with Macro International, Inc. to conduct a series of focus groups and interviews to assess consumer opinions about their drinking water safety and to test materials designed to provide the general public with information about their water, including consumer confidence reports. This Focus Group Report informed EPA decisions on the presentation of drinking water safety information in public notices and consumer confidence reports.

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