User Support & Training

SDWIS Users Support Hotline

Support for SDWIS users is vailable through the SDWIS User Support Hotline, (703) 676-4880, SDWIS@saic.com, and in the following self-serve documents:

SDWIS User Support Database (including search form)

Other Support Documents

• SDWIS/STATE 2.0 and Compatible Products:
  Checklist for Schema Migrating from SDWIS/STATE Release 8.0 to SDWIS/STATE Release 2.0 - November 26,2007
  • Checklist for SM SDWIS/STATE 8.0 to 2.0.doc (MS Word) (14pp, 148 K)


• SDWIS/STATE Web 1.0 and Compatible Products:
  1. Complete list of SDWIS/STATE Web 1.0 and Compatible Products as of 05/01/2007
     • Current SDWIS Products List.doc (MS Word) (4pp, 55 K) - 5/1/2007
     
     
  2. Advisories, Known Issues, and Questions for SDWIS/STATE Web 1.0 and Compatible SDWIS Product Suite
     • adv_issues_questions_sdwis_suite.doc (MS Word)  (68pp, 526 K) - 6/30/07

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Training Schedule

SDWIS/STATE Training - Training courses for SDWIS/STATE users are given per request and posted on the EPA's Drinking Water Academy Web site. Contact the SDWIS/State Training coordinator to schedule a training for your state.

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EPA SDWIS Contacts

Headquarters

• CDX User Accounts
  Roger Howard  (howard.roger@epa.gov) 202-564-9907
  
• Conference Call Registration
  SDWIS/FED Coordinators: Roger Howard  (howard.roger@epa.gov), 202-564-9907
  SDWIS Primacy Agencies: Clint Lemmons (lemmons.clint@epa.gov), 202-564-4623
• National Contaminant Occurrence Database
  Roger Howard  (howard.roger@epa.gov) 202-564-9907
• SDWARS
  Roger Howard  (howard.roger@epa.gov) 202-564-9907
• ARCS
  Roger Howard (howard.roger@epa.gov), 202-564-9907
• SDWIS/FED Reporting Services
  Roger Howard  (howard.roger@epa.gov) 202-564-9907
  Clint Lemmons (lemmons.clint@epa.gov), 202-564-4623
• SDWIS/Fed Data Warehouse
  Pong Heilian (heilian.pong@epa.gov), 202-564-2307
• DCTS
  Pong Heilian (heilian.pong@epa.gov), 202-564-2307
• SDWIS/FED Operational Data System
  Roger Howard (howard.roger@epa.gov), 202-564-9907
  Clint Lemmons (lemmons.clint@epa.gov), 202-564-4623
• SDWIS/FED documentation
  Joe Lewis (lewis.joe@epa.gov), 202-564-4624
• SDWIS Security Awareness Training
  Towana Dorsey (dorsey.towana@epa.gov), 202-564-4099
• SDWIS/STATE (general inquiries)
  Clint Lemmons (lemmons.clint@epa.gov), 202-564-4623
  Roger Howard (howard.roger@epa.gov), 202-564-9907
• SDWIS/STATE Training
  Clint Lemmons, (lemmons.clint@epa.gov), 202-564-4623
• OECA/ETT Issues
  Elinor Keith , (keith.elinor@epa.gov), 202-564-7784

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Regions

• EPA Region 1 Boston, MA
  Emanuel Souza (souza.emanuel@epa.gov), 617-918-1594
• EPA Region 2 New York City, N.Y.
  Mark Rasso (rasso.mark@epa.gov), 212-637-3839
• EPA Region 3 Philadelphia, PA
  Jackie Pine (pine.jacqueline@epa.gov), 215-814-5782
  EPA Region 4 Atlanta, GA
  Charlie O'Donnell (odonnell.charles@epa.gov), 404-562-9463

Pamela Riley (riley.pamela@epa.gov), 404-562-9424
• EPA Region 5 Chicago, IL
  Kris Werbach (werbach.kristine@epa.gov), 312-886-6527
  Rita Bair (bair.rita@epa.gov), 312-886-2406
• EPA Region 6 Dallas, TX
  Shirley Mlachak (mlachak.shirley@epa.gov), 214-665-2267
  Andy Waite (waite.andrew@epa.gov), 214-665-7332
• EPA Region 7 Kansas City, MO
  Carolyn Mitchell (mitchell.carolyn@epa.gov), 913-551-7187
  Darlene Schowengerdt (schowengerdt.darlene@epa.gov), 913-551-7474
• EPA Region 8 Denver, CO
  Kyle Olson (olson.kyle@epa.gov), 303-312-6002

Jeffrey Mosal (mosal.jeffrey@epa.gov), 303-312-6802
• EPA Region 9 San Francisco, CA
  David Schmidt (schmidt.davidp@epa.gov), 415-972-3792
• EPA Region 10 Seattle, WA
  Jane Schuster (schuster.jane@epa.gov), 206-553-1096

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