[Figure Title] Figure A-1: Recommended Framework for Developing a Risk Communication Strategy for a Drinking Water Utility Following a Contamination Incident 

(Containment and Disposal of Large Amounts of Contaminated Water: A Support Guide for Water Utilities, p A-3)
[Column1 Title] 
 Verification of Decontamination Approach Before Public Communication
[Column2 Title] 
 Phase of Incident Response Presented in Disposal Guide
[Column3 Title] 
 Implementation of Public Notification and Risk Communication Strategy
[Column 4 Title] Contact Information

[Column1 Text]

Coordinate with federal, state, local, and/or tribal agencies to verify approach before communicating with public

Communications Started Prior to Decontamination

[Box 1] Notify all applicable agencies (federal, state, local, and/or tribal, including health agencies), first responders, and public authorities
[Box 2] Determine public health and environmental risk with state and local health departments
[Box 3] Coordinate with WWTP(s) and other disposal facilities to determine treatment and disposal options
[Box 4] Obtain applicable permits specific to treatment
[Box 5] Coordinate on federal, state, and local level to arrange transport
[Box 6] Obtain permits for disposal option
[Box 7] Coordinate with local WWTP(s) to determine feasibility of discharging to WWTP
[Box 8] Determine feasibility of disposal to underground injection wells
[Box 9] Coordinate on federal, state, and local level to arrange transport, if applicable
[Box 10] Determine feasibility of disposal to hazardous or medical waste facility

[Column2 Text]
[Box 11] Contamination is confirmed then Box12 and link to [Colum1, Box 1,2,3] and [Column3,Box 14a,14b, 14c]
[Box 12 Title] Contain and Treat
[Box 12a] In situ [Box 12b] – link to [Column1, Box 4], Temporary storage [Box 12c] link to [Column1, Box 5], Transport to treat 
Link to [Column3, Box 15a, 15b, 15c] then
[Box 13a] Discharge to surface water link to [Column1, Box 6], [Box 13b Discharge to WWTP] link to [Column1, Box 7], [Box 13c Transfer to hazardous or medical waste facility] link to [Column1, Box 8], [Box 13d Underground injection] link to [Column1, Box 10], link to [Column3, Box 16]

[Column3 Text]
After coordinating with involved agencies and public officials to implement public notification and risk communication
Communications started prior to decontamination
[Box 14a] Initiate public notification of contamination and advisories (e.g., boil water, do not use/drink)
[Box 14b] Provide information on short/long term alternate water supply as appropriate
[Box 14c]Provide information on water use and safety, including “curb to faucet”
[Box 15 title] Recurring Public Communications
[Box 15a] Provide information on the nature of incident and treatment goals and objectives
[Box 15b] Regularly update on treatment activities
[Box 15c]Incorporate community feedback and adaptAfter

[Box 16] After system is restored, notify public that incident is mitigated
[Box 17]Provide follow-up information and reports to public

[Column4 Text]
State Health Department
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Local Health Department
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Other Agencies
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Other Contacts (e.g., public officials and first responders)
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Phone:
Email: Contact:
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